Doormat checker print

FAQ

Quality and maintenance

Yes, the colors in real life can always be different from the images on screen. Each screen has its own settings so colors are different for each screen.
 
In addition, our product is made of a slightly shiny fiber, which continuously captures light differently. This “changes” the color based on how it catch the light. If you sweep your hand or vacuum clean over the material and the direction of the fiber changes this also gives a different angle of color. 
 
If you are unsure about the colors or design, simply order a sample. Order the sample here.

Yes, because of the high-quality printing technology we work with, our mats are printed through and through. So NOT just a superficial layer of color. The fibers of the mat are completely soaked with color, which stays beautiful and does not stain!

Our clean and dry walking mats are suitable for medium to intensive use. This means that they have a high quality that can also be used in stores. For home use, it is a super quality that you can enjoy using for years.

Our mats are made of 100% polyamide in combination with high quality ink. The mats are suitable for intensive use and will not fade in the sun. However, all materials are sensitive to sunlight and over time, slight discoloration may occur.

No, we recommend using the mats indoors only. Because the clean and dry mat is sealed at the bottom with a plastic vinyl, it can NOT release its water at the bottom. This makes it unsuitable for lying outside. It could be used under a spacious roof if the location of the mat is really dry, however, this will cause the mat to wear faster and this is at your own risk.

Our clean and dry walking mats have a height of 7mm.

Even though our mats have a beautiful design, they are a utility product. The entrance mats are meant to absorb dirt and moisture by wiping your feet. This helps your floor stay cleaner, and yes unfortunately the mat may get a little dirty over time. 
 
Regular vacuuming extends the life of the mats. This is because it reduces the abrasive effect on the fibers.
 
Standard mat sizes:
These mats can be machine washed at 30 degrees without detergent. Lay down to dry. 
 
Custom mats:
Stains on the mat can be cleaned with a non-aggressive suds such as green soap and a damp cloth.

Often our custom mats are placed in a recess in the floor. However, this is not necessary. Our mats are of such quality that you can also place the mat ON a regular floor.

Yes, if you are unsure about the colors or design, simply order a sample online. Order the sample here.

Measurement, cutting and finish

No, we work with a production margin. This is because the mat is heated, washed and dried during production. This can cause shrinkage. To prevent a custom mat from becoming too small due to shrinkage, we enlarge the mat slightly before production.
 
This may cause the mat to be a few mm larger than you ordered. At home you can easily trim the mat where necessary. Simply use a Stanley knife, sharp scissors and our instructions.

If you want to order a custom mat, measure the recess at the widest point and at the longest length. Also, always measure at multiple points to check that a wall does not slope a (few) inches, for example. See also our measuring instructions.

Do you have recesses or corners in the space? Then always measure the widest point and the longest length. At home, lay the mat and easily cut out the corners yourself – this is not that hard with a sharp knife. Unfortunately, we have no measuring and installation service.

Unfortunately, we are not responsible for measuring incorrectly. We always recommend measuring the recess where the mat will be placed in several places. Walls or corners are often not 100% straight so take this into account. By ordering the mat a few cm wider you always have some leeway and you can easily cut the mat to size yourself with a Stanley knife.

Our mats have no special finish. All mats are cut-resistant and can therefore be customized at home if necessary. This applies to both standard mat sizes and custom mats.

However, do you want a custom size with vinyl trim? Please contact us at hello@fabfoyer.com. This can be made on request. 

Yes, you can order a custom size including black vinyl edging. However, we do not offer this as standard on our site. Please email hello@fabfoyer.com for this.

Our mats have no special finish. All mats are cut-resistant and can therefore be customized at home if necessary. This applies to both standard mat sizes and custom mats.

We can print a maximum size of 650x180cm. If you need a larger size please feel free to contact us. We can send you a no-obligation quote.

Delivery & shipping

Standard mat size:
We have these mats in stock; ordered by 4 p.m. is shipped the same business day. 
 
Custom made doormat:
These mats are custom produced for you based on order due to this we have a delivery time of +/- 2-3 weeks.

Yes, once your order is shipped you will receive an email from our carrier with track and trace information. We send our packages with FedEx and PostNL.

We ship all our mats free of charge within Europe. International shipments may incur customs fees. These charges are on charge and on the responsibility of the customer.

Standard mats:
Yes, our standard mats may be returned within 14 days. 
 
Custom made doormat:
No, these mats are custom made based on your order. Because this is a custom made product it is excluded from revocation as established by law. Of course it is important to us that you are happy with your order.
 
To avoid disappointment you can always order a sample before ordering a mat. 

In the unlikely event that you received the package damaged. We are here to help, because this is very annoying! Please contact us immediately and we will solve it together. Send us a picture of the damaged package, the damaged mat and your order number. Mail this to hello@fabfoyer.com

Your question not listed here? Contact us at hello@fabfoyer.com or send us a message on instagram.