Doormat checker print

FAQ

Quality and maintenance

Yes, the colors in real life can always be different from the images on screen. Each screen has its own settings so colors are different for each screen.
 
In addition, our product is made of a slightly shiny fiber, which continuously captures light differently. This “changes” the color based on how it catch the light. If you sweep your hand or vacuum clean over the material and the direction of the fiber changes this also gives a different angle of color. 

Yes, because of the high-quality printing technology we work with, our mats are printed through and through. So NOT just a superficial layer of color. The fibers of the mat are completely soaked with color, which stays beautiful and does not stain!

Our clean and dry walking mats are suitable for medium to intensive use. This means that they have a high quality that can also be used in stores. For home use, it is a super quality that you can enjoy using for years.

Our mats are made of 100% polyamide in combination with high quality ink. The mats are suitable for intensive use and will not fade in the sun. However, all materials are sensitive to sunlight and over time, slight discoloration may occur.

No, we recommend using the mats indoors only. Because the clean and dry mat is sealed at the bottom with a plastic vinyl, it can NOT release its water at the bottom. This makes it unsuitable for lying outside. It could be used under a spacious roof if the location of the mat is really dry, however, this will cause the mat to wear faster and this is at your own risk.

Our clean and dry walking mats have a height of 7mm. And are tufted at 700 grams per m2 which creates a rich full mat. The backing is made of black vinyl (free of DOP).

Yes, the backing is made of black vinyl, free of DOP. However, always be careful not to place the mat on a wet (for example, just mopped) floor.

You can maintain the mat by vacuuming it regularly. Stains on the mat can be cleaned with a non-aggressive suds such as green soap and a damp cloth.
 
Although our mats have a beautiful design, it is a utility product. The entrance mats are meant to absorb dirt and moisture by wiping your feet. This helps your floor stay cleaner, and yes unfortunately the mat may get a little dirty over time. Our mats are not suitable for knocking out, this can cause the vinyl to damage or crack.

Often our custom mats are placed in a recess in the floor. However, this is not necessary. Our mats are of such quality that you can also place the mat on top of a regular floor. For example, if you do not like the black border of our standard sizes, this is a good choice for you!

At the moment we do not offer a sample service. Please have a look at our instagram for extra photo’s and video’s. If you are unsure about the colors please send us a message and we will send you extra foto’s. 

Measurement, cutting and finish

Yes, we cut the mat to size as ordered. However, be sure to measure carefully. Walls and recesses are often not 100% straight. Because of this, we recommend ordering the mat slightly larger. For this reason, our mats can be ordered in whole centimeters. You can always easily cut the mat to size at home with a sharp knife or sissers .

If you want to order a custom mat, measure the recess at the widest point and at the longest length. Also, always measure at multiple points to check that a wall does not slope a (few) inches, for example. See also our measuring instructions.

Do you have recesses or corners in the space? Then always measure the widest point and the longest length. At home, lay the mat and easily cut out the corners yourself – this is not that hard with a sharp knife. Unfortunately, we have no measuring and installation service.

Unfortunately, we are not responsible for measuring incorrectly. We always recommend measuring the recess where the mat will be placed in several places. Walls or corners are often not 100% straight so take this into account. By ordering the mat a few cm wider you always have some leeway and you can easily cut the mat to size yourself with a Stanley knife.

Standard sizes are finished with a 2.5cm black vinyl border.

Custom sizes that are cut by us have no additional finish. This does NOT include a vinyl trim as standard. However, do you want a custom size with vinyl trim? Please contact us at hello@fabfoyer.com. This can be made on request. 

Yes, you can order a custom size including black vinyl edging. However, we do not offer this as standard on our site. Please email hello@fabfoyer.com for this.

The black vinyl borders are 2.5cm wide. The border is always black and cannot be made in any other color. The dimensions of the standard sizes include the vinyl border.

We can print a maximum size of 595x195cm. Online we can only process orders with a maximum of 195x195cm. If you need a larger size please feel free to contact us. We can send you a no-obligation quote.

Delivery & shipping

All our mats are printed on demand therefor we have a delivery time of +/- 6 weeks.

Yes, once your order is shipped you will receive an email from our carrier with track and trace information. We send our packages with DPD.

We ship all our mats free of charge within Europe. International shipments may incur customs fees. These charges are on charge and on the responsibility of the customer.

No, our mats are custom made and printed on demand. Because this is a custom-made product it is excluded from revocation as stipulated in the dutch law paragraph 2. Of course it is important to us that you are happy with your order. To avoid disappointment you can always order a sample before ordering a mat.

In the unlikely event that you received the package damaged. We are here to help, because this is very annoying! Please contact us immediately and we will solve it together. Send us a picture of the damaged package, the damaged mat and your order number. Mail this to hello@fabfoyer.com

Your question not listed here? Contact us at hello@fabfoyer.com or send us a message on instagram.